Please read the following terms carefully before your move. These terms cover moving-day arrangements, insurance, payment, additional charges and cancellations.
Please let us know about any difficult access at either the pick-up or delivery address, as this can significantly increase the time required for your move.
Your removalist will contact you with an update on timing and progress.
Unforeseen circumstances may delay our estimated arrival time. A delay alone does not qualify for a discount.
We reserve the right to refuse or stop a job if our staff are verbally abused.
Moves into storage may take longer than expected because items need to be unloaded, packed and stacked again.
Please be present, or have a representative present, throughout collection and delivery.
For safety, please ensure children are kept away from the moving area.
Our team takes care when handling your belongings. However, minor scratches or marks to walls or furniture may occur, particularly when items are very heavy or large.
Insurance: Accidental & Handling
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We take care when handling your possessions, but accidents can still happen. On Time Removals states that it cannot accept responsibility for damage to goods that are not insured. Please check whether your home contents insurance covers your move; otherwise, we recommend arranging suitable insurance for your furniture and goods.
Insurance should be organised at least 3 days before your move.
Our trucks have transit insurance for damage to goods in transit arising from events such as a motor accident, fire or flood. Please confirm the applicable cover and exclusions with us.
We strongly recommend packing plasma and LCD televisions in their original boxes.
If you ask us to dismantle or reassemble furniture, or to move items over a balcony or through a window, you accept the risk of damage to your belongings or property arising from that work, as stated by On Time Removals.
Our team will not move belongings that have not been safely packed and made ready for transport.
We follow workplace safety requirements. If you have booked a two-person removal service, we will not move items that are too heavy to be safely lifted by two people.
Payment
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Payment is due when the job is completed, by cash or credit card. Cheques are not accepted.
Mastercard and Visa debit or credit card payments attract a 2% processing fee.
Quoted and charged amounts include GST.
Direct credit is available for fixed-price quotes only and must clear by the day before the move. Please contact our office to arrange this.
A minimum charge of 4 hours applies to each job.
Other Charges
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Additional charges apply for balcony lifts.
A fuel levy may apply to long-distance moves. Any applicable levy will be advised at booking.
All tolls and parking charges incurred are payable by the customer.
If street parking is needed, please try to reserve a space by parking your car there overnight. On Time Removals states that parking fines incurred when no parking is available may be added to the bill.
Fixed quotes are based on the information supplied at booking. If that information is incorrect, additional charges may apply for extra services required.
If the customer cancels a booking for any reason, the terms state that the full deposit is the cancellation fee and is non-refundable. If the customer rebooks, the cancellation does not apply.
If payment is not made when due, On Time Removals states that it will notify the customer in writing at their last known address and reserves the right to sell goods by public auction and deduct amounts owed.
For moves lasting more than 5 hours, the terms state that staff are entitled to a 30-minute lunch break payable by the customer.
A 3-hour fee applies to last-minute cancellations.
Subject to Change
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On Time Removals may change these terms and conditions at any time without notification.
